Target's Chief Info Security Officer 'Quits'
In a 3/5/14 AP article by AP's Anne D'Innocenzio titled: 'Target Tech Chief Resigns as It Overhauls Security' Tarbutt's Chief Information Officer Ms. Beth Jacobs quit having held the position since 2008 with teams in the US and India.
Of course it was most likely a firing but it sounds better if it is
announced as a resignation. CEO Steinhafel's PR attempt to put lipstick on a pig said that Tarbutt will look for a interim CIO for the transformation and then hire outside personnel for the posts of chief information security officer and a chief compliance officer.
Currently Target is using Promontory Financial Group in an attempt to find out what happened in the Mid-December data theft and improve its flawed technology. Work continues on its $100 million plan to move from the magnetic stripe cards to the more secure chip type card.
The full AP article is available at: http://abcnews.go.com/US/wireStory/target-tech-chief-resigns-overhauls-security-22782021
Target's Canadian stores lose nearly $1 billion US in under one year
BY LINDA NGUYEN, CANADIAN PRESS FEBRUARY 26, 2014
Full story at: http://www.vancouversun.com/business/Target+Canadian+stores+lose+nearly+billion+since+opening+last/9553242/story.html
Target Corp.'s Canadian stores lost nearly US $1 billion in less than a year of operations as the Minneapolis-based discount retailer began its first expansion outside the United States. For the full year, the Canadian segment lost US $941 billion before excluded items on US $1.3 billion of sales. Target said its annual gross margin rate was 14.9 per cent.
Hopes had been high last year when the chic discount retailer announced it was opening its first stores in Canada after buying some of the properties from the now-defunct Zellers chain.
Since its arrival in March, the retailer has faced high expansion costs and disappointing sales as shoppers complained about near-empty shelves and notably higher prices than at U.S. Target stores.
Despite the rocky start, Target announced last month that it will be continuing with its Canadian expansion with the opening of nine more stores this year. It plans on opening two locations in Mississauga, Ont., and one store each in Toronto, Ottawa and Barrie, Ont. Stores will also be added in Edmonton, Victoria, Winnipeg and Candiac, Que.
Five of the locations will be in former Zellers locations, while the others will be newly constructed stores. By the end of 2014,, Target said it will have a total of 133 locations in Canada.
If you have been waiting for the price drop to buy some of those cards stolen last December from Tarbutt then this is the time to buy.
The old prices of between $27 and $45 are now replaced by bargain basement prices of $8 to $28 per card and on Feb 19th, 3,000,000 were sold.
The older the info gets the more chance that the card has been cancelled the rate for getting a dud number is about 40% so hurry and get your orders in so you can get a lot of free stuff courtesy of Tarbutt.
Full article at: http://consumerist.com/2014/02/20/millions-of-credit-cards-stolen-from-target-being-sold-at-closeout-prices/
Massive Target Hack Traced Back To Phishing Email
Posted: 02/12/2014 3:56 pm EST
Full story at: http://www.huffingtonpost.com/2014/02/12/target-hack_n_4775640.html
Hackers gained access to Target's computer system and stole financial and personal data of 110 million shoppers by tricking an employee at an outside vendor into clicking on a malicious email, according to a report Wednesday by security blogger Brian Krebs.
An employee at Fazio Mechanical, a Sharpsburg, Pa.-based heating, ventilation and air-conditioning company with access to Target's network, fell for a "spear phishing” attack, in which hackers send malware-laced emails that appear to come from trusted sources to take over victims' computers, according to Krebs, who cited sources close to the investigation.
The company said it had remote access to Target’s computer network “for electronic billing, contract submission and project management.”
Krebs reported that Fazio Mechanical may not have realized the phishing attack at first because the company was using a free anti-malware program that “does not offer real-time protection against threats.”
Credit Union Sues Target Over Credit Card Hack
By Chris Morran February 3, 2014
A credit union in Pennsylvania has filed a lawsuit, one that could potentially include 100 other credit unions as plaintiffs, against Target in an attempt to recoup is losses in the wake of the retailer’s recent massive data breach.
The Pittsburgh Post-Gazette reports that First Choice Federal Credit Union in New Castle, PA, filed the suit in a federal court in Pittsburgh on Friday.
Details at: http://www.post-gazette.com/local/region/2014/02/03/New-Castle-credit-union-sues-Target-for-costs-associated-with-data-loss/stories/201402030116
The malware used in the breach shows that the user account “Best1_user” and password “BackupU$r” were used to log in to a shared drive that had been set up by the hackers on Target’s internal network to collect all the stolen card information.
“That username is the same one that gets installed with an IT management software suite called Performance Assurance for Microsoft Servers. This product, according to its maker — Houston, Texas base BMC Software — includes administrator-level user account called ‘Best1_user.’”
The Secret Service has taken the lead investigating the breaches at Target and other retailers, including Neiman Marcus and Michaels Companies Inc, the largest U.S. arts and crafts retailer.
Banks Say Target Hack Has Cost Them $153 Million In Replacement Cards
U.S. banks have spent more than $153 million so far replacing 15.3 million debit and credit cards after the huge data heist from Target Corp., and the numbers are only growing.
The Consumer Bankers Association announced the numbers Tuesday, saying that as more retailers announce breaches, the price tag for banks could grow to “hundreds of millions of dollars, and possibly billions.”
It’s time for Target to step up to the plate and pay some of the costs for one of the largest data thefts recorded in the United States, the industry group said.
The theft affected as many as many as 110 million people and remains under investigation, as lawsuits accusing Target of failing to adequately protect sensitive customer information pile up in courts across the country.
The Minneapolis-based retailer has at least $100 million of cyber insurance and $65 million of directors and officers liability coverage, according to Business Insurance magazine, citing unnamed industry sources.
Banks have been scrambling to address the fallout from the Target breach with their customers. Some are replacing cards only when customers make the request or there is evidence of fraudulent charges.
Others, including Wayzata-based TCF Financial Corp. and U.S. Bancorp in Minneapolis, have taken the “replace them all” approach to cards that shoppers used in Target stores during the 19-day breach from Nov. 27 to Dec. 15.
The Consumer Bankers Association estimates that it costs an average of $10 for banks to replace a card, which is higher than the $4 to $5 figure often cited. The 15.3 million cards replaced to date is a relatively small number given that U.S. shoppers carry 1.5 billion credit and debit cards, noted David Robertson, publisher of the Nilson Report.
The unanticipated spike in orders for new cards has sent card manufacturers into overtime. Giesecke & Devrient, one of the world’s largest card manufacturers, said it’s been adding shifts and hours to get the orders processed, as well as shifting jobs to facilities around the globe to balance the load.
Full article at: http://www.startribune.com/business/242505661.html?page=all&prepage=1&c=y#continue
Scammers charging $9.84 to stolen credit card numbers
HLN explains that 'if you see a charge for $9.84 on your credit card statement, you may have been scammed. And for some reason, the sum of $9.84 keeps cropping up.'
But, why would thieves go after such a small amount of money? 'Good Morning America' says it's, well, hard to notice.
'Scammers are now testing stolen credit card numbers by charging small amounts on them at first. ... Scammers apparently believing most will overlook such a small amount on an itemized bill.'
An anchor at KHOU called the small charge $9.84 a quote 'sneaky' way to steal money.
The BBB put out a national alert on the matter Monday - and instructed people to call their banks if they see the charges.
Is Target Shaving Workers’ Hours So It Doesn’t Have To Insure Them?
see the full article at:
In this Consumerist article it mentions that "Target announced that it would no longer offer health insurance to part-time employees (those who work fewer than 32 hours per week), while at the same time claiming that it would not be trimming employees’ schedules so that they no longer qualify as full-time workers. However, some Target employees tell Consumerist that company execs aren’t telling the truth.
“Recently these teams have been having their hours cut below 30 and they have been supplementing them by having sales floor people help with their workloads during their normal shifts,” writes the Target vet.
The employee says this is not just affecting sales floor staff but specialty teams — the price change team, planogram team, in-stock team — that had traditionally been full-time jobs.
He estimates that the recent changes have cut the number of insurance-eligible employees at his store by 80%. Additionally, he says that his store is now hiring primarily part-time workers, something it had never done after the holiday season.
Consumerist asks for employees to provide additional details to them via email@example.com
Target eliminates 475 jobs at Minneapolis headquarters
Target Corp. is laying off 475 employees at its corporate headquarters in downtown Minneapolis and not filling 700 open positions, sources told the Star Tribune.
Target employs about 11,000 people at its downtown headquarters on Nicollet Mall, and a total of 14,000 corporate employees in Minnesota. The company has approximately 360,000 employees in all, mostly spread around its 1,900 stores in the U.S. and Canada.
A woman who was laid off from Target’s finance department said half of her 12-person department was let go in a meeting Wednesday morning, and the other half will be laid off in the next month.
She said laid-off workers in finance will be replaced by workers in India and contractors. The layoffs, she said, have been in the works for more than six months.
(This blog reported extensively on Tarbutt in India at: http://targetfiling.blogspot.com/2009/12/see-all-happy-indians-they-are-happy.html also: http://www.naymz.com/britanee_pelikan_1706080 and
“They just sent out a memo saying we had a mandatory meeting at such-and-such time saying that you guys are being let go as of today,” said the woman, who asked not to be identified for fear that her severance could be affected.
A Target spokesman said it’s not clear if more layoffs are coming, but he wouldn’t be surprised.
Any jobs cut on Wednesday would have to either be at corporate headquarters or at distribution centers, Yarbrough said. The new job-cutting action follows a decision in October to eliminate about 150 jobs in the Twin Cities in what was then described as a reorganization.
See more at: www.startribune.com/business/241503611.html
Experts: Target Hackers Will Be Tough to Find
by The Associated Press Jan 22nd 2014
"After thieves purchase the numbers, they can encode the data onto new, blank cards with an inexpensive, easy-to-use gadget. Or they can skip the card-writing process and simply use the card numbers online.
Crooks often have the option to buy cards last used in their area. That way, Wisniewski says, the cards attract less attention from the banks that issued them.
According to police, the pair arrested at the U.S.-Mexican border used cards containing the account information of Target shoppers from South Texas. Police say the two used fraudulent cards to purchase numerous items at national retailers in the area.
The underground markets always have a steady supply of card numbers on sale and their locations are always moving as they try to elude law enforcement, says Daniel Ingevaldson, chief technology officer at Easy Solutions Inc., a firm that sells anti-fraud products and tracks the activity of the online black markets. A big jump in inventory usually indicates there's been a breach of a major retailer. That's what Ingevaldson's firm saw in the cases of both Target and Neiman Marcus, which also recently reported a breach.
While many of these online bazaars and forums are based in Russia and Eastern Europe, much of the chatter is in English and appears to have been written by Americans, Ingevaldson says.
The types of criminals who buy the card numbers run the gamut, ranging from purely online white-collar crooks to street gangs.
"In reality, card numbers can be bought by anybody with access to the forums and a few Bitcoins in their pocket," Ingevaldson says.
Wisniewski says the people who buy card numbers online and produce the fake cards aren't the ones who try to use them. Using the cards is the riskiest part of the fraud scheme, so the task is usually farmed out to others who are often recruited through spam emails. The recruiters then send them fraudulent debit and credit cards and instruct them to buy large quantities of expensive merchandise or gift cards in exchange for a small percentage of their value.
Card users, once caught, often only have a handler's email address to share with police, making it nearly impossible to find the recruiters, Wisniewski says.
Both analysts say Russia and former Soviet countries are a hotbed for hackers behind these kinds of schemes. The region has a large population of highly educated computer science professionals and law enforcement is extremely lax when it comes to fraud that occurs overseas and not in the hackers' home country.
Wisniewski and Ingevaldson also believe the original authors of the malicious software used in the Target breach are likely based in Russia or Eastern Europe, as some reports on the breach have suggested. But it's unlikely the original programmers do any hacking themselves. They can make a nice living simply selling the code to those who do."
Read the entire article at:
also see: http://consumerist.com/2014/01/22/target-dropping-health-insurance-for-part-time-employees/
Don't forget to look at these Target sites:
Feds, police differ over whether Texas border arrests linked to Target breach
Published January 21, 2014 Associated Press
MCALLEN, TEXAS – A South Texas police chief said Monday that two Mexican citizens who were arrested at the border used account information stolen during the Target security breach to buy tens of thousands of dollars' worth of merchandise. But a federal official said later there currently was no connection between the arrests and the retailer's credit card data theft.
Arrested were Daniel Guardiola Dominguez, 28, and Mary Carmen Garcia, 27, both of Monterrey, Mexico.
full story at: http://www.foxnews.com/us/2014/01/21/2-nabbed-at-texas-border-in-credit-card-fraud-case/
In addition to my own inability to get onto this site, complaints are appearing on various consumer sites with the same complaint.
If you can't get on the damn thing then it is totally worthless, which considering that since 2006 I have been saying that "TARGET SUCKS" should probably not be a great surprise to me.
You can sign up at: https://creditmonitoring.target.com/.
You need to enter your full name and email address to have a 'code' sent to you in 1 to 5 days.
You can sign up to get your activation code until April 23, 2014 and must use it to sign up by April 30, 2014.
You must then follow the instructions which will require you to enter various items of personal information like Name, SSN, DOB, home address, email etc. (see below for Target Reply)
Hopefully there will be some decent security on this. I can only assume that there will be a lot of bogus sites set up trying to get you to use them to join the program and of course if you fall for the 'wrong' site then you will be giving away to scammers all your own personal info.
So good luck and happy shopping, at some other chain than Tarbutt.
Below is the activation code that you requested from Target.
We are partnering with Experian®, a leading global information services company, to provide you with one year of free credit monitoring. Below you will find your unique activation code, along with instructions on how to redeem your one year of free credit monitoring.
Your unique activation code: ABCDEFGHI
Please note: This code will expire on April 30, 2014. You must activate your Experian® account by that date using the instructions below.
Instructions for activating your Experian® ProtectMyID® account:
- Go to .protectmyid.com/target.
- Enter your activation code
- Submit name, address, email
- Create log-in, submit Social Security Number
- Verify identity
No need to rush, I suspect that most users will have some problems with this site. I have entered my own Activation Code 20+ times over 5 days and it does nothing. The screen won't change.
Hope you have better results but given that Tarbutt seems to have problems doing even simple things you might find you also have a dud site here. Did they use the ObamaCare web designers on this?
Here is their contact email address, tell them their site SUCKS!
Target is so far behind that they might as well just close down and go home. They already have several dozen Class Action suits pending and this latest information will generate more suits and not just from Target customers.
Details at: http://targetstoressucks.blogspot.com/ and at the NY Times site: http://www.nytimes.com/2014/01/11/business/target-breach-affected-70-million-customers.html?hpw&rref=business&_r=2
Shortly you will see suits filed by banks and credit card firms to recover costs and damages for the efforts they have had to, and will continue to have, for canceling and reissuing new cards for customers and also for losses they will have in crediting back customers for those bogus charges made by scammers.
As you can see from a post lower down on the site I immediately (on 12/30/13) filed a BBB complaint saying that Tarbutt had a responsibility to provide ALL who shopped at their stores during the affected period with FREE credit monitoring services.
All I got back from the Better Cover Up Bureau was a form letter saying that Targets reply, directing me to their generic statement, was the reply and closing the complaint.
Tarbutt is a dues paying member of the Better Cover Up Bureau so you can't expect much from that bunch of chuckleheads. I guess that enough consumers were pissed off enough to insist that they get FREE credit monitoring services.
Of course experience shows that any contact site for them will involve hours of attempts to reach it and it will be about as easy to sign up for as 'Obama Care'. Unlike a N.J. Governor, Target was not forthcoming initially and when exposed by a blogger they minimized the loss. This gives Target a further black eye and shows that they can not be trusted to tell the truth.
NBC and CBS quote Target that 110,000,000 people are at risk and you did not even have to shop at Target! Card information stolen may be from their data base and go back several years from in store and internet transactions.
You can expect that scammers will soon be using the information they have now to contact consumers by phone and email in attempts to obtain additional information so as to obtain government issued ID such as driver licenses and passports for identity theft.
Misc www.thebreakroom.org Info. I get a decent amount of traffic coming from this site to mine, however, I have been banned for about the 21st time by one of their reactionary morons who don't want their readers coming to my Target Sucks site. It is unfortunate that site has this idiot in a position as Administrator. Here is the latest from them:
The Break Room Message
You have been banned for the following reason:
Ignored Previous Ban. -HardlinesFour Date the ban will be lifted: Never
Here is an extract of what Tarbutt HQ had to say in their press release:
Target Provides Update on Data Breach
"Company extends credit monitoring and identity theft protection to all guests.
the investigation has determined that the stolen information includes names, mailing addresses, phone numbers or email addresses for up to 70 million individuals. . . Target is offering one year of free credit monitoring and identity theft protection to all guests who shopped our U.S. stores. Guests will have three months to enroll in the program. Additional details will be shared next week. To learn more, please go to target.com/databreach."
Take a look at the Consumerist report with links at: http://consumerist.com/2014/01/10/target-data-breach-manages-to-keep-getting-worse-now-its-70-million-customers-data-stolen/
After careful consideration of each location’s financial performance, Target also announced today that it plans to close eight U.S. stores on May 3, 2014.
The stores affected by this announcement are located in:
- West Dundee, Ill.;
- Las Vegas, Nev.;
- North Las Vegas, Nev.;
- Duluth, GA; Memphis, Tenn.;
- Orange Park, Fla.;
- Middletown, Ohio;
- Trotwood, Ohio.
Eligible team members at these stores will be offered an opportunity to transfer to a similar position at a nearby Target location.
The consumer site: http://consumerist.com/ has frequent posts about the stupidity found at Tarbutt. The most recent from Jan 9th titled: "Target’s Stupid Shipping Gang Subjects Tweezers To Extreme Solitude In Mostly Empty Box"
You can go take a look but I think the headline and photo pretty much give away the story.
The 3 Plaintiff's allege 5 causes of action:
1) Harassment based on race in violation of FEHA,
2) Discrimination based on race in violation of FEHA,
3) Retaliation in violation of FEHA,
4) Failure to prevent in violation of FEHA,
5) Discrimination based on age in violation of FEHA
Note: This was originally filed in Yolo County Superior Court but was moved to US Dist Court for Eastern California 8/5/13, Case #2:13-ev-01615-KJM-AC (Gonzales et al v. Target Corporating)
Direct link to 27 page complaint is:
Workers Outraged at Target's 'Cultural Tips'
By ELIZABETH WARMERDAM http://www.courthousenews.com/2013/07/08/59141.htm
WOODLAND, Calif. (CN) - Target's offensive "multi-cultural tips" for managers inform bosses that not all Hispanic employees eat tacos, dance to salsa or wear sombreros, former employees say in Superior Court.
Robert Gonzalez, Bulmaro Fabian and Pedro Garcia-Ayala sued Target Corp. in Yolo County Court.
They claim they suffered crude harassment, discrimination and retaliation at work, and that Target's tips for managers are offensive in themselves.
"Target provided its distribution warehouse managers a document titled, 'Organization Effectiveness, Employee and Labor Relations Multi-Cultural Tips,'" the complaint states. "This document instructs managers to note differences among Hispanic employees, and states the following:
"a. Food: not everyone eats tacos and burritos;
"b. Music: not everyone dances to salsa;
"c. Dress: not everyone wears a sombrero;
"d. Mexicans (lower education level, some may be undocumented);
"e. Cubans (Political refugees, legal status, higher education level); and
"f. They may say 'OK, OK' and pretend to understand, when they do not, just to save face."
The plaintiffs claim that nearly all the management positions were held by Caucasians, who regularly used racial slurs while addressing Hispanic employees, such as "Only a 'wetback' can work this hard," "You got to be Mexican to work like this," and "What the hell, I'm already sweating like a Mexican," the employees say in the complaint.
Gonzalez claims that he complained to human resources, and his supervisors retaliated for it.
He claims his manager, Terry McCafee, "began using more racial epithets when instructing Gonzalez on his work and would purposefully throw boxes on the ground and then order Gonzalez to pick them up in an attempt to humiliate Gonzalez amongst his colleagues."
McCafee is not a defendant. The only defendant is the corporation and Does 1-100.
All three employees say they were fired with racial animus; Gonzalez and Faiban, both 58, state that their age was also a factor.
They seek punitive damages for harassment, failure to prevent harassment, age and race discrimination and retaliation.
They are represented by Simerdip Khangura with the Law Offices of Ilija Cvetich in Sacramento
Target Gift Card Screw Up -
The after Xmas rush to use up gift cards has over 40,000 card holders finding out that they have totally dud cards.
Cashiers rung up the cards incorrectly by scanning the wrong code and those cards are now being rejected all across the country.
Usually when a firm announced a number of impacted people they minimize the screw up, so the number 40,000 is quite likely to go much higher but of course only Target will know the exact number.
Can you say: "Class Action suit?!"
Details at: http://blog.annmichaelsltd.com/tag/target-gift-cards
Other Civil Suits Coming?
We know that there has been a flood of Class Action suits across the country due to the data breach of 40,000,000 cards.
Below is an interesting quote from the end of a long article discussing the possible liability Target has. The law professor author seems to think that the real Target problem is not the class action suits but the fallout from banks and credit card firms who are harmed by the loss of the target data:
"Even if consumer lawsuits against Target fail, banks like Chase and Citibank could sue Target to help pay for the cost of cleaning up the mess of the retailer’s recent loss of card information to hackers.
Banks have to spend lots of money investigating possibly fraudulent transactions; some banks will lose money on fraudulent charges; and the cost of issuing new replacement cards is also pricey."
See more at:
By Chris Morran December 27, 2013
See full article at: http://consumerist.com/2013/12/27/target-confirms-pin-data-also-stolen-in-creditdebit-card-hack/
After days of denying a report that hackers had stolen encrypted PIN data from some 40 million Target shoppers, the retailer has finally admitted that yes, this information was indeed collected during the 3-week-long data breach.
Because the PIN info is encrypted, Target tells USA Today, “We remain confident that PIN numbers are safe and secure.” Without the encryption key used by Target’s external payment processor, that PIN info can not be accessed. Target says this key was never stored on the retailers’ payment systems so it could not have been stolen during the breach.
Reuters was the first to report that PIN data had been stolen, but Target denied the story saying at the time that it had “no reason to believe that PIN data, whether encrypted or unencrypted, was compromised.”
Always nice to see that Tarbutt HQ is keeping up with my little blog site and know what a screwed up and consumer unfriendly company they work for!
click on link to view the actual court filings: http://targetstoressucks.blogspot.com
Samantha Wredberg vs Target Corp, Case No. 13-cv-05901, (San Francisco, Ca) U.S. District Court, Northern District of California.
Lisa Purcell vs Target Corp, 3:13-cv-02274-JE, (Portland, Or.) U.S. District of Oregon
Jennifer Kirk vs Target Corporation, CV-13-5885, (San Francisco) U.S. District Court Northern District.
Kathryn V. Dickson vs Target Corp. (Montgomery, AL) United States District Court, Middle District of Alabama, Northern Division
Cards Stolen in Target Breach Flood Underground Markets
click on link:
The “Target Breach Flood” Is Already Appearing On The Carder Black Market; Target Reacts
click on link:
Target Sued After Putting More Than 40 Million Customers At Risk
Full story at:
A customer in California filed a class-action lawsuit*against the company late on Thursday, the first of what lawyers said could be many such suits.
Samantha Wredbergsaid in a court filing that she was a regular shopper at Target and had used her credit card at a company store on December 8. Besides seeking damages, Wredberg asked the court to certify the lawsuit as class action.
She also asked the court to explore whether "Target unreasonably delayed in notifying affected customers of the data breach".
The theft of credit and debit card data from Target customers could end up costing hundreds of millions of dollars, but it is unclear who will bear the expense, lawyers and industry sources said.
* Wredberg v. Target Corporation, Case Number: 3:2013cv05901, Filed: December 19, 2013, Court: California Northern District Court - Direct link: http://targetstoressucks.blogspot.com/
Article: 'The Incredibly Clever Way Thieves Stole 40 Million Credit Cards From 2,000 Target Stores In A 'Black Friday' Sting'
Read more: http://www.businessinsider.com/target-credit-card-hackers-2013-12#ixzz2o4aifZwB
You can use this link to go back on the blog to read it: http://targetfiling.blogspot.com/2006/09/target-corp-vs-john-doe.html The case lasted 23 months and was dismissed by Judge Cooper. Cost to Tarbutt I would 'guess' was 250K, cost to me $0. I have approx 200 blogs, probably 8 about Tarbutt.
Read the 9/5/2006, 29 page Target v. Doe suit at: http://pub.bna.com/eclr/062116.pdf
Who looked in Jan 2 to: http://targetfiling.blogspot.com
Who looked in Jan 2 to:
Don't forget to look at these Target sites:
AP - Assets protection, the security team. Only AP team members are trained to apprehend shoplifters/con artists/etc.
APS - Assets Protection Specialist (undercover AP team member)
Brand Attendant - A team member in a high risk store who takes care of tasks such as keeping the restrooms, cleaning up spills, etc.
Cart Attendant - Team member whose responsibility is to retrieve carts from the parking lot, check the restrooms, pick up hangers and defective merchandise, among other things
DTL - District team lead
ETL - Executive Team Lead. A "manager"
ETL-AP - Executive Team Lead - Assets Protection
ETL-GE - Executive Team Lead - Guest Experience (formerly ETL-Guest Service/ETL-GS), the ETL in charge of the front end. In low volume stores, this position is often combined with ETL-SL.
ETL-HL - Executive Team Lead - Hardlines
ETL-HR - Human Resources
ETL-LOG - Executive Team Lead - Logistics
ETL-REPL - Executive Team Lead - Replenishment
ETL-RX - Pharmacist
ETL-SL - Executive Team Lead - Softlines. In low volume stores, this position is often combined with ETL-GE.
Flow - The overnight team that unloads the trucks and pushes merchandise to the floor and stockroom
Guest - Target's term for a customer.
GSA - Guest Service Attendant, basically team member who carries many of the same roles as a GSTL. First started in 2008
GSTL (cashier supervisor, or simply just "Cash-sup") - Guest Service Team Lead, team lead in charge of guest services and the front lanes
LOD - An ETL who serves as the manager on duty. A LOD is usually an ETL, but an ETL is not always an LOD (Leader On Duty)
Operator - Team member who both answers the phones and assists guests at the fitting rooms
SFT - The team member who is in charge of maintaining the store and equipment
Specialist (Level 2) - Team member who carries more responsibilities in a particular department. This position was eliminated as part of AE09.
SrTL - Senior Team Lead
STL - Store Team Lead - The ETL in charge of the store. The "general manager"
Team Leader (Level 3) - Team member who is in charge of a particular department. A "supervisor"
TLOD - Team Leader on Duty
TPS - Target Protection Specialist (uniformed AP team member)
SrTPS - Senior Target Protection Specialist
Areas of the Store:
239 - The extension for the Cash Office. May be announced when an LOD is needed in the cash office. In some stores this is known as a Code Black
Cash Office - The part of the store where money is handled when not in the register.
Chargebacks (Reverse Logistics) - The section in receiving that handles defective merchandise
Fire Aisle - A hallway between the stockroom and receiving in many stores. It should be completely clear.
Food Avenue (Food Service, Target Cafe) - The "snack bar". In older stores, Food Ave may also have a grill and deep fryer. Some Food Avenue locations may also include a Pizza Hut Express and/or a Taco Bell Express. Some stores also have a Starbucks
Hardlines - The 55 percent of the store where general merchandise besides clothing is sold
HBA - Health and Beauty
Logistics - Backroom
Mini Seasonal - A small section of the store that sells seasonal merchandise, especially smaller stuff (eg. for Halloween, candy will be in Mini Seasonal while costumes and decorations are in rear seasonal). It is usually either located at the front near the registers or in the back next to Rear Seasonal
MMB - Music, Movies, and Books
One Spot (See Spot Save, Dollar Spot) - A section near the front of the store that sells assorted trinkets for either a dollar or $2.50
Racetrack - The main aisle around the perimeter of the store.
Ready-To-Wear - The main section of women's clothing
Receiving - The part of the stores where the trucks are unloaded
Seasonal - An area (usually at the back of the store) that sells seasonal merchandise, such as Christmas, Halloween, patio, Global Bazaar, etc.
Softlines - The carpeted 45 percent of the store that contains clothing. Some items are softlines in some stores but not in others. Usually infant/baby supplies are in a section of softlines called "infant hardlines". This section has tile floor and normal gondolas.
TMSC, TSC- Team member Service Center, the place where time-off requests, availability change requests, punch correction forms, paychecks, etc. are handled.
Tools and Equipment:
Baler - The large machine in receiving that eats used corrugated boxes. You need to be at least 18 and certified to operate it.
Compacter - The large machine and dumpster in receiving that compacts garbage that cannot be recycled. You need to be at least 18 and certified to operate it.
Crown (Stacker)- Forklift like vehicle that you walk behind to stack/double stack pallets. You must be 18 and certified to use. This is a misnomer, the machine itself is a stacker. Crown is the company that makes it.
DTK - Diagnostic Toolkit. Shows various store stats and metrics, including cashier speed, guest service scores, backroom location accuracy, etc.
TIPP - The computer interface used to order supplies, such as fixtures, bags, etc.
Eureka! - A website that provides answers to most common questions
GRPDA - Gift Registry PDA - PDAs located at Guest Services used by guests to manage gift registries. Virtually identical to the LPDA except for the red casing and different software. Some stores may use the older Symbol Phaser scanners
LPDA - Leader PDA, a smaller version of the standard PDA. Usually used by Team Leads and Executives.
LRT - Laser Radio Terminal, phased out. Replaced by PDT's in many stores
MAX FSTL (Forecasting, Scheduling, Time, and Labor)- The software that manages scheduling, time-clock punches, among other clerical things.
MSA - Mobile Salesfloor Assistant - A large tablet-computer sort of device which was piloted for salesfloor teams to view planograms while on the salesfloor. Phased out.
NOP - Not on Planogram, meaning the item has not been set onto the salesfloor. Also slang for "Not Our Problem" by the flow teams.
PDA - Personal digital assistant - a more high tech version of the PDT with a touch screen and a graphical UI. Replaces the LRT/PDT.
PDT - Portable Data Terminal - Basically the same as an LRT, but with a bigger screen and slightly different key layout. Phased out in favor of PDA's.
POS - Point of sale. Basically the software that runs on the registers, can also refer to the register itself. Do not give into the temptation on this one.
QuicKart(cart pusher, cart mover) - The machine that cart attendants use in higher volume stores to assist with bringing in carts. Must be 16 and certified to operate.
RF devices - There are several types of these, including LRT's, PDT's, MSA's, PDA's, GRPDA's, and LPDA's
Walkie - Walkie talkies that team members (and the Indyme announcement system) use to communicate
WAVE - Work Assist Vehicle. Vehicle used primarily in the back room for retrieving merchandise from high shelves. A bit like a ladder, but a lot more fun! You need to be certified to drive it though
Workbench - A website that allows store team members to find out store stats, view announcements from HQ, and find common questions. Includes links to DTK, Online Planogram, Eureka!, and mySupport.
Z-Rack - A movable clothing rack used for stocking hanging softlines merchandise. Named for the Z-shaped frame on the base
Target Store Classificiations
Volume classifications are based on yearly sales, and go as such.
• AAA+ $85M and above
• AAA $77.3 - $85
• AA+ $69.5 - $77.3
• AA $60.5 - $69.5
• A+ $51.5 - $60.5
• A $42 - $51.5
• B $32.5 - $42
• C $23 - $32.5
• D $23 or less
ULV is an acronym meaning ultra-low volume and is typically used in reference to D and C volume stores.
Target AP Job Descriptions
Executive Team Lead - Asset Protection:
Lead a team that delivers the AP mission statement.
CORE ROLES AND RESPONSIBILITIES
• Ensuring TPS is professional and is creating a Safeness Culture.
• Creating a Safeness Culture by ensuring all team members (especially for ETLs) are up-to-date on training requirements..
• Ensuring all teams adhere to premise and perimeter safeness programs such as pre-opening and post-closing controls.
• Responding to all safeness incidents and developing and implementing solution to safeness concerns.
• Supervising the team to ensure all equipment is deployed and functioning properly (CCTV, alarms, parking lot lighting)
MINIMIZE THEFT AND FRAUD
• Identifying, investigating and resolving internal and external cases.
• Ensuring Store and AP teams are focused on impacting shortage in the Electronics and Entertainment departments.
• Utilizing all reports, intelligence data and equipment to focus investigative efforts and developing and implementing solutions to investigative issues.
• Managing staffing to allocated budget.
• Building strong partnerships with law enforcement and community agencies to minimize or mitigate potential safeness incidents.
• Sharing intelligence data with local Stores, Investigations, Supply Chain and law enforcement to close cases.
• Managing all team members to ensure they adopt AP mission, expanding the reach of the AP team.
DEVELOP A GREAT TEAM
• Supervising and directing the day-to-day operations of the AP team.
• Ensuring the AP team is in clean with proper uniforms, including name badges.
• Selecting, developing and retaining great teams.
• Demonstrating leadership by providing honest feedback, coaching, mentoring and recognition.
• Providing a clean and safe shopping and working environment for guests and team members.
• Participating in new team member orientation.
• Using the Es of Excellence to complete accurate assessments of direct reports’ performance and potential; evaluating own leadership skills in managing the performance of different team members; developing a personal plan to improve performance management skills.
Also supports the Store’s Mission by:
• Utilizing merchandise protection programs to minimize theft and maximize sales.
• Investigating and resolving outs caused by theft.
• Leading the store team in rapid response to crisis and emergency situations.
• Driving a shortage culture every day; identifying potential shortage concerns and taking appropriate partners to ensure action is taken to address any shortage.
• Driving a safety culture; leading by example, actively participating in the monthly safety focus and immediately addressing safety concerns.
• Returning stores to “Business as Usual” as quickly as possible after a crisis situation.
Reports directly to District Assets Protection Team Leader and indirectly to the Store Team Leader. Supervises Senior Assets Protection Specialist, Assets Protection Specialist and Target Protection Specialists. Works closely with Market or National Investigations Team and manages the contract guard program where applicable. Interacts with store team members at all levels.
• College degree or equivalent experience (blend of college and leadership experience totaling four years).
• Two years investigative and/or retail store experience.
• Energy – courageous; strong bias for action; drives for speed; will do whatever it takes to get the job done. Demonstrates accountability and courage.
• Enthusiasm - ability to motivate and inspire others; challenges to ensure every team member contributes. Communicates effectively; maximizes relationships; builds trust and manages performance.
• Execution – Prioritizes; focuses on the most important things; follows best practices; creative; gets things done.
• Excellence - delivers great results; provides a superior Target brand experience for guests and team members.
• Demonstrated ability to complete multiple tasks simultaneously.
• Demonstrated strategic planning and analytical skills.
• Demonstrated strong leadership skills relating to guest and team member interaction.
• Strong interpersonal, organization, conflict management, administration, reasoning and decision making skills.
• Ability to delegate responsibility effectively and provide clear oral directions to others.
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.
• Strong communication skills.
• Strong interviewing skills.
• Able to work with highly confidential information.
• Able to apprehend and confront guests or team members in a calm, professional and diplomatic manner.
• Knowledge of all areas of Assets Protection, including internal investigations and the use of electronic detection equipment.
• Knowledge of Target Information Systems.
• Able to access and move around all areas of the store quickly.
• Able to climb ladders and access second floor observations booths.
• Able to access all areas of the building to respond to safety issues.
• College degree.
• Target experience.
Job Title: Group Assets Protection Team Leader
Target Group Protection TL
REPORTING/WORKING RELATIONSHIPS: Reports directly to the Director, Target Assets Protection Stores, and indirectly to the RSVP/RVP or Spoke Director.
Leads and manages Assets Protection functions to meet financial goals within a district. Supervises, coordinates and supports Assets Protection personnel in the protection and recovery of company assets.
PRINCIPLE DUTIES AND RESPONSIBILITIES
1. Team Development: Directly supervises 6-12 APTL’s. Indirectly supervises all Assets Protection Team Members within a district. Responsible to ensure recruiting and retention programs are in place, and that developmental programs are in place for all Assets Protection Team Members within a district. Ensures executive and hourly staffing levels are maintained within the district. Champions Diversity for Assets Protection Team and influence client organization in their diversity development.
2. Training: Ensures all assets protection team members within the assigned district are trained to the expectations of the Company. Works with the GAPTL in the development and proper maintenance of all training materials.
3. Investigations: Responsible for all investigations and internal interviews involving losses in accordance with company guidelines; evaluates executive investigations, determining appropriate courses of action. Works with the MIT on all organized external theft cases within the district.
4. Stock Shortage: Reduced stock shortage to or below goal levels through the execution of all internal and external theft detection and deterrence programs. Implements and executes educational and awareness programs to create a stock shortage elimination culture within all stores within a district. Ensures the proper installation of CCTV technology to deter and monitor dishonest internal and external theft activity. Works with the store team to ensure operational efficiency through follow-up and accountability by conducting in-depth store visits. Assists individual high stock shortage stores in development and implementation of stock shortage elimination plans and initiatives. Takes a leadership role in driving all theft, fraud and awareness related stock shortage programs.
5. Fiscal Management/Expense Control: Completes budget preparation for 2515. Ensures attainment of payroll plan. Negotiates contracts as needed. Recommends capital expenditures and administers all appropriate operational needs submitting capital expenditure requests for consideration. Administers approved projects.
6. Physical Security: Maintains cost effective controls protecting all facilities in the Region. Recommends changes to existing protection systems or procedures to improve protection. Provides a leadership role in emergency disaster and crisis situations.
7. Risk Management: Recommends preventative measures to reduce or eliminate claim liability. Evaluates accident frequency and expense by store. Works with store management to reduce frequency and expense. Evaluates demands made from attorneys or guests and headquarters staff to effectively ensure timely and equitable settlement on Target’s behalf. Acts as a company representative in all cases involving the judicial process.
8. Check/Credit Card Management: Ensures check/credit card acceptance procedures are being followed at store level per company guidelines. Makes recommendations to enhance current authorization system of procedures. Ensures fraudulent checks and credit fraud are filed with local authorities when appropriate.
9. Community Relations/Law Enforcement Liaison – Develops and maintains a positive working relationship with officials, agencies, and assets protection organizations. Ensures that a positive company image is maintained. Works pro-actively with legislative and other governmental bodies on issues pertaining to Target. Coordinates non-solicitation policy activities to ensure company image is maintained.
10. Store Openings/Remodels: Coordinates new store opening process to ensure that construction, staffing, training, and operational activities are properly planned and executed. Participates in the remodel process, ensuring construction, staffing and the necessary alarm protection is planned and implemented.
11. Crisis Management: Ensures the Assets Protection Team Members are trained to respond appropriately to all types of crisis incurred. Is the leader in Crisis Management situation within the district.
Reports directly to the Director, Target Assets Protection Stores, and indirectly to the RSVP/RVP or Spoke Director. Works closely with Internal Audit, Risk Management and Store Operations. Interacts with all members of the Assets Protection Leadership Team dependent on the contributions of each of those team members.
• Five years retail Asset Protection experience with three to five years multi-store supervision experience
• Able and willing to travel throughout the region (60-70%)
• Strong analytical, communication, interpersonal and conflict management skills
• College degree
District Assets Protection Manager - Pasadena, CA
Base Pay: N/A Employee
Type: Full-Time Employee
Manages Others: no
Job Type: Retail Req'd
Education: 4 Year Degree Req'd
Experience: More than 5 Years Req'd
Travel: Not Specified
Relocation Covered: No
Posted Date : 10/5/2006
Contact: Not Available
Phone: Not Available
Email: Not Available Fax: Not Available
Ref ID: 37381BR
DESCRIPTION See Yourself At Target
Employing more than 270,000 team members in 47 states, we value creativity, diversity and collaboration in all its forms. From stocking our stores' shelves with fantastic products at great prices to a deep commitment to community giving, Target strives for excellence in every area.
As a member of the Assets Protection team, you'll create tools, programs and metrics that are designed to support safeness and reduce theft and fraud.
As a District Assets Protection Team Leader, you will manage the Assets Protection programs that keep stores safe and profitable by reducing stock shortages and monitoring stores' readiness for inventory.
Managing high quality team to create a secure shopping environmentSupervising a district comprised of 7-14 storesHiring and developing the most capable Assets Protection team leadersManaging your district's Assets Protection operating budgetCoordinating new store processes and making improvements to existing systemsTaking an active role in risk management issuesIdentifying and resolving check and credit card fraud cases, community relations and special projects as neededEnsuring great guest service
4-year degreeSkills and experience to oversee our Assets Protection programs for several stores5 or more years retail and/or Assets Protection experience with at least 2 years in a multi-unit supervisory and/or investigative capacityAbility to communicate clearly and effectivelyStrong problem analysis and decision-making skillsSolid conflict management skills; experience conducting interviewsAbility and willingness to travel throughout your district
See The Rewards
Eligible team members will receive one of the best earnings packages anywhere, including competitive pay, all-around insurance coverage, 401(k), flexible scheduling, training and development and many other perks and benefits. See a place of exciting challenges and rewards.
See a place where you'll feel empowered to do something brilliant. See a place filled with creativity and unlimited opportunity. See a place where 'work' could easily be called play. To apply, visit our careers Web site at Target.com/careers to view all career opportunities. See yourself here. Target is an Equal Employment Opportunity Employer and is a Drug-Free
Ideal retail candidates show a high level of performance. In addition business experience in purchasing, sales, merchandising, supervision and business is desirable.
Assets Protection & Target Protection Specialist -Phoenix, AZ
Base Pay: N/A Employee Type: Part-Time Employee
Manages Others: no
Job Type: Retail Req'd Education: High School Req'd Experience: Less Than 1 Year Req'd Travel: Not Specified
Relocation Covered: No
Posted Date : 10/27/2006 Ref ID: Not Available
DESCRIPTION See a company like no other. See where risk-taking is applauded. See a world of opportunity. See the hip new thing. See the new style. See your future. See yourself in red. See you soon.
Target Protection Specialist
Aggressively address all issues of safeness, theft and fraud to deliver a fast, fun and friendly experience for our guests and team members
Create a safe environment for our guests and team members
Prevent loss of merchandise through receipt checks and alarm responses
Gather, retain and communicate safeness, theft and fraud issues
Maintain a professional appearance and presence
Ensure security systems are working properly
REQUIREMENTS We're looking for:
High school graduate or equivalent
18 years of age or older
Two years of investigation and/or retail experience
Good communication and interpersonal skills
See the rewards:
Target merchandise discount
See Yourself At Target: Employing more than 270,000 team members in 47 states, we value creativity, diversity and collaboration in all its forms. From stocking our stores' shelves with fantastic products at great prices to a deep commitment to community giving, Target strives for excellence in every way.
To apply: Click on the Apply Button to inform us of your interest and visit us at 16806 North 7th Street, Phoenix, AZ 85022
or complete a Target Employment Application on the employment kiosks located near the front of the store.